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At Sustainable Harvest, we are committed to complying with laws and regulations and to conducting our operations ethically. We therefore encourage colleagues and all stakeholders, including clients, contractors, or community members who have concerns about conduct or behavior that does not meet our standards, to speak up.

We view raising concerns positively as reinforcing a culture of excellence consistent with our Code of Conduct. To help support our high standards, we are partnering with Convercent, a third-party platform, to provide a confidential and secure space for you to bring up concerns or issues in the workplace.

Each report will be carefully reviewed at our head office by a complaint manager and will be treated on a confidential basis in the shortest possible time. Complainants wishing to report a case by phone will be directed to a call center where their case will be logged confidentially and forwarded to the head office. We will send a confirmation of receipt for each complaint received and complainants will be encouraged to check the status of their reports on the Speak up website. We will make every possible effort to resolve any confirmed issues.

We recognize that it can sometimes take a lot of courage to speak up. You can rest assured that any information you provide will be stored privately and securely and will be treated with sensitivity and respect. We prohibit retaliation against anyone who has used the Grievance or Whistleblowing Mechanism in good faith. Moreover, if requested during the process, reports can be submitted anonymously. 

Sustainable Harvest is a subsidiary of Sucafina North America - the US subsidiary of the Sucafina Group. Today, with more than 1,400 employees in 33 countries, the Group is one of the leading coffee trading houses in the world and one of the few focused entirely on coffee.

All reports will be carefully reviewed at our head office by a complaint manager and will be treated on a confidential basis in the shortest possible time.